Refund policy

1. Purpose

Wavell Netball Club understands that circumstances can change and that a player may occasionally need to withdraw from a competition.

This policy outlines the club’s approach to refunds and applies to the Wavell Netball Club component of registration fees only.

Registration fees may include separate charges for Wavell Netball Club, Brisbane Netball Association (BNA) and Netball Queensland, processed through Netball Connect. Each organisation is responsible for its own fees and applicable refund conditions.

2. Wavell Netball Club Refunds

Winter Season

Before grading day: Where written notice of withdrawal is received before grading day, the club will provide a 100% refund of the Wavell Netball Club component of registration fees.

After grading day: Refunds of the Wavell Netball Club component will not normally be provided.

Grading day is proposed as the Winter Season cutoff because costs associated with registration, insurance and participation may already have been incurred.

Summer Season

Before team announcements: Where written notice of withdrawal is received before team announcements, the club will provide a 100% refund of the Wavell Netball Club component of registration fees.

After team announcements: Refunds of the Wavell Netball Club component will not normally be provided.

3. Brisbane Netball Association and Netball Queensland Fees

Wavell Netball Club will submit a refund request to BNA and/or Netball Queensland where applicable.

Refunds of these components are subject to the relevant organisation’s policies, eligibility requirements and approval. Wavell Netball Club cannot guarantee that these amounts will be refunded.

For Winter registrations, participation in training, grading or taking the court may affect eligibility for a refund of the Netball Queensland component, including insurance-related costs.

4. Play on vouchers

Where registration has been paid using a Play On voucher, the club cannot refund the voucher amount as cash to the player or family once it has been claimed.

Where a player withdraws, any eligible transfer of the claimed voucher amount to another sport registered in the Play On system must be managed in accordance with the applicable program requirements. Such transfers are subject to confirmation of the process and eligibility.

5. How to request a refund

All withdrawal and refund requests must be submitted in writing to info@wavellnetball.com.au.

Requests should include:

Player’s full name

Team, if allocated

Reason for withdrawal

Date of withdrawal request

Bank account details are not required initially. Refunds will be processed through Netball Connect using the original payment method where possible. If the system cannot process the refund, the Registrar will contact the family to arrange an alternative method where appropriate.

6. Exceptional Circumstances

Wavell Netball Club recognises that exceptional circumstances may arise that prevent a player from participating in the remainder of a registered season.

These circumstances may include:

A serious injury or medical condition preventing further participation.

A significant family emergency or unforeseen personal circumstances.

Other exceptional situations considered appropriate by the Management Committee.

Where a player is unable to continue participating due to injury or illness, the club may request supporting medical documentation.

Refund requests will be considered on a case-by-case basis, taking into account the circumstances, the proportion of the season remaining and costs already incurred by the club.

Approval of an exceptional circumstances refund is at the discretion of the Wavell Netball Club Management Committee and applies only to the Wavell registration fee component.

Brisbane Netball Association and Netball Queensland fees remain subject to their respective refund policies.

7. Transfers to another club or association

Where a player wishes to transfer to another club or association, the applicable Netball Queensland and BNA transfer and deregistration requirements will apply.

Any refund associated with a transfer will be considered in accordance with the relevant organisation’s policies and this club policy. A transfer does not automatically entitle a player to a refund.

8. Uniform and Merchandise purchases, returns & refunds

This section applies to uniforms and club merchandise sold by Wavell Netball Club. Uniform purchases are separate from player registration fees. Nothing in this section excludes rights that cannot be excluded under the Australian Consumer Law (ACL).

8.1 Change of Mind and Sizing

Wavell does not offer refunds for change of mind, an incorrect size selected by the purchaser, or a uniform no longer being required because a player withdraws. The club may, at its discretion, exchange an unworn, unwashed item with tags attached when replacement stock is available. These conditions apply only to discretionary change-of-mind exchanges, not to claims under the ACL.

8.2 Faulty, Incorrect or Misdescribed Items

Where goods are faulty, not of acceptable quality, not as described, incorrectly supplied or otherwise fail an applicable consumer guarantee, Wavell will provide the remedy required by the ACL. For a major failure, the consumer can generally choose a refund or replacement. For a minor failure, Wavell may initially choose to repair, replace or refund the item in accordance with the ACL; further remedies may apply if the problem is not resolved within a reasonable time. Order number may be requested, but original packaging or attached tags are not required for a valid ACL claim.

8.3 Personalised and Special-Order Uniforms

Personalised or specially ordered items are not eligible for a change-of-mind return or exchange unless Wavell agrees otherwise. This does not affect consumer rights where an item fails to meet an applicable consumer guarantee.

8.4 Withdrawal and Uncollected Orders

Withdrawing from a competition does not automatically cancel a separate uniform purchase. Requests to cancel uniforms that have not yet been supplied will be assessed according to the order status, terms agreed at purchase and applicable consumer law. The club will not automatically withhold payment for goods that it cannot supply.

8.5 How to Request a Return or Refund

Email info@wavellnetball.com.au with the player’s name, item and size, details of the issue, and order number where available. Photographs may assist with assessment. Wavell may request reasonable inspection of the product. Any approved refund will normally be made to the original payment method where possible.

8.6 Consumer Rights

Australian Consumer Law consumer guarantees apply independently of this policy, including to sale, special-order and personalised items where relevant. Wavell will not impose a blanket time limit or a no-refunds condition on statutory consumer guarantee claims.

Relevant consumer guidance: Australian Competition and Consumer Commission (ACCC), “Consumer rights and guarantees” and “Repair, replace, refund, cancel”: